I have not received my order although according to DHL it was delivered. What to do now?
We regret that you have not received your package, although according to the tracking it was delivered. In this case we have to file an inquiry with DHL. For this we need a completed recipient declaration.
Please send us this filled out to:
Kundenbetreuung@aladin-shishashop.de
DHL will then search for your package. Please note that an investigation usually takes between 3-4 weeks. You do not need to do anything else. As soon as we receive a response from DHL, we will get back to you without being asked.
