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Free shipping from 49 €
Low shipping costs only 3.90€

FAQ - Fragen und Antworten

Kategorien:

Allgemeines

You can reach our customer hotline Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m., by phone at 0611 95 00 88 10 or by email at kundenbetreuung@aladin-shishashop.de. We are happy to help you

First of all, please contact our customer service by phone at 0611 95 00 88 10 or by email at reklamation@aladin-shishashop.de.

We will be happy to help you.

Please note that we can not accept damaged items and returns due to our own fault!

Please understand that we ship your order so quickly that a change is unfortunately no longer possible in most cases. But exceptions prove the rule. Please contact our customer service by phone at 0611 95 00 88 10 or by email at kundenbetreuung@aladin-shishashop.de.

We will check if we can still make a change. Within the first hour after order confirmation, changes can possibly still be made.

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You can under the tab QUEST TO ARTICLE us by e-mail a question, we help you gladly further.

Please note that we can only answer your question directly during our opening hours Mon. - Thurs. from 8:00 to 17:00 and Fri. from 8:00 to 16:00.

You can also call us and we will be happy to advise you: 0611 95 00 88 10

.

You can under the tab QUEST TO ARTICLE us by e-mail a question, we help you gladly further.

.Please note that we can only answer your question directly during our opening hours Mon. - Thurs. from 8:00 to 17:00 and Fri. from 8:00 to 16:00.

You can also call us and we will be happy to advise you: 0611 95 00 88 10

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You can be notified under the tab "NOTIFY IF AVAILABLE" under each item as soon as the item is available again.

Your invoice will be emailed to you as a PDF attachment once we have shipped your order. If you accidentally deleted the email, simply contact our customer service at 0611 95 00 88 10 or by email at kundenbetreuung@aladin-shishashop.de. We will be happy to resend you the invoice.


Versand

As soon as we ship your order, you will automatically receive an email with your shipment tracking. If you have a customer account, you can also view the shipment tracking under your customer photo. Just click on the order and under "shipped" you can track your order. Please note that it can take up to 24 hours until the tracking can be viewed.

We ship all our packages with DHL, for more information about our shipping please visit our Shipping Information page.

We charge you a flat rate of 3.90 € in Germany, from an order value of 49 € we ship free of charge. The shipping costs abroad you can see in the table below or on our page shipping information.

Country Shipping costs Free shipping from
Aladin Shisha Shop shipping costs Belgium  Belgium 13,90 € 149 €
Aladin Shisha Shop shipping costs Bulgaria  Bulgaria 15,90 € 159 €
Aladin Shisha Shop shipping costs Denmark  Denmark 13,90 € 149 €
Aladin Shisha Shop shipping costs Estonia  Estonia 15,90 € 159 €
Aladin Shisha Shop shipping costs Finland  Finland 15,90 € 159 €
Aladin Shisha Shop shipping costs France  France 13,90 € 149 €
Aladin Shisha Shop shipping costs Greece  Greece 15,90 € 159 €
Aladin Shisha Shop shipping costs United Kingdom  United Kingdom 23,90 € 199 €
Aladin Shisha Shop shipping costs Ireland  Ireland 15,90 € 159 €
Aladin Shisha Shop shipping costs Italy  Italy 14,90 € 159 €
Aladin Shisha Shop shipping costs Croatia  Croatia 15,90 € 159 €
Aladin Shisha Shop shipping costs Latvia  Latvia 15,90 € 159 €
Aladin Shisha Shop shipping costs Lichtenstein  Lichtenstein 13,90 € 149 €
Aladin Shisha Shop shipping costs Lithuania  Lithuania 15,90 € 159 €
Aladin Shisha Shop shipping costs Luxembourg  Luxembourg 13,90 € 149 €
Aladin Shisha Shop shipping costs Monaco  Monaco 13,90 € 149 €
Aladin Shisha Shop shipping costs Netherlands  Netherlands 13,90 € 149 €
Aladin Shisha Shop shipping costs Norway  Norway 15,90 € 159 €
Aladin Shisha Shop shipping costs Austria  Austria 13,90 € 149 €
Aladin Shisha Shop shipping costs Poland  Poland 13,90 € 149 €
Aladin Shisha Shop shipping costs Portugal  Portugal 15,90 € 159 €
Aladin Shisha Shop shipping costs Romania  Romania 15,90 € 159 €
Aladin Shisha Shop shipping costs San Mario  San Marino 14,90 € 159 €
Aladin Shisha Shop shipping costs Sweden  Sweden 14,90 € 159 €
Aladin Shisha Shop shipping costs Switzerland  Switzerland 13,90 € 149 €
Aladin Shisha Shop Versandkosten Slovakia  Slovakia 14,90 € 159 €
Aladin Shisha Shop shipping costs Slovenia  Slovenia 14,90 € 159 €
Aladin Shisha Shop shipping costs Spain  Spain 14,90 € 159 €
Aladin Shisha Shop shipping costs Czech Republic  Czech Republic 13,90 € 149 €
Aladin Shisha Shop shipping costs Hungary  Hungary 14,90 € 159 €
Aladin Shisha Shop shipping costs Vatican City  Vatican City 14,90 € 159 €

Of course we deliver within Germany and to the following countries:

Aladin Shisha Shop shipping to Belgium  Belgium
Aladin Shisha Shop shipping to Bulgaria  Bulgaria
Aladin Shisha Shop shipping to Denmark  Denmark
Aladin Shisha Shop shipping to Estonia  Estonia
Aladin Shisha Shop shipping to Finland  Finland
Aladin Shisha Shop shipping to France  France
Aladin Shisha Shop shipping to Greece  Greece
Aladin Shisha Shop shipping to England  England
Aladin Shisha Shop shipping to Ireland  Ireland
Aladin Shisha Shop shipping to Italy  Italy
Aladin Shisha Shop shipping to Croatia  Croatia
Aladin Shisha Shop shipping to Latvia  Latvia
Aladin Shisha Shop shipping to Lichtenstein  Lichtenstein
Aladin Shisha Shop shipping to Lithuania  Lithuania
Aladin Shisha Shop shipping to Luxembourg  Luxembourg
Aladin Shisha Shop shipping to Monaco  Monaco
Aladin Shisha Shop shipping to Netherlands Netherlands
Aladin Shisha Shop shipping to Norway  Norway
Aladin Shisha Shop shipping to Austria  Austria
Aladin Shisha Shop shipping to Poland  Poland
Aladin Shisha Shop shipping to Portugal  Portugal
Aladin Shisha Shop shipping to Romania  Romania
Aladin Shisha Shop shipping to San Mario  San Marino
Aladin Shisha Shop shipping to Sweden  Sweden
Aladin Shisha Shop shipping to Switzerland  Switzerland
Aladin Shisha Shop shipping to Slovakia  Slovakia
Aladin Shisha Shop shipping to Slovenia  Slovenia
Aladin Shisha Shop shipping to Spain  Spain
Aladin Shisha Shop shipping to Czech Republic  Czech Republic
Aladin Shisha Shop shipping to Hungary  Hungary
Aladin Shisha Shop shipping to Vatican City  Vatican City

in Germany the delivery time is usually 1 business day, to other European countries the delivery time is usually between 2 to 5 business days.

Yes, you can have your order delivered to a Packstation. Please select a different delivery address and enter your postal number in the Address addition field: your Packstation number in the Street field the Packstation and in the field House number the Packing station number.


Zahlung

We offer you various payment options. You can find more information about our payment methods on our payment options page.

As soon as the shopping cart contains a tobacco product, we have to hide the payment method Paypal. Unfortunately, the sale of tobacco products violates the PayPal usage policy.

Please choose another payment method in this case..
Under the Usage Policy, PayPal may not be used to send or receive payments for tobacco products, including cigarettes, cigars, and chewing, snuff, and shisha tobacco, due to legal requirements and industry regulations for online tobacco commerce.

The sale of tobacco products unfortunately violates the PayPal usage policy. This means we have to hide the payment method PayPal and Paypal Express for tobacco products and when there are tobacco products in the shopping cart.

Under the Usage Policy, PayPal may not be used to send or receive payments for tobacco products, including cigarettes, cigars, and chewing, snuff, and shisha tobacco, due to legal requirements and industry regulations for online tobacco commerce.

You can find all information about the Paypal installment payment on our PayPal installment payment information page


Bestellvorgang / Kundenkonto

Yes, this is not a problem. Simply remove the checkmark from the delivery address corresponds to the billing address. Then you can specify a separate delivery address.

Simply click on "Forgotten password" on the start page at the top of the store under the Customer account button and enter your e-mail address stored in the customer account. We will send you an e-mail directly, which you can use to assign a new password. You can also change your password at any time under My Account.

Yes, in the "My account" section you can find the button: Delete customer account

Advantages of the customer account

Your personal account at Aladin Shisha Shop: With an account at Aladin Shisha Shop your shopping will be even easier and more comfortable.

There are many good reasons to create a personal account. You enter your data only once and can then order again and again quickly and conveniently. You can also view your previous orders and the status of your current order, as well as track shipments through your customer account. You can save your favorite items on your personal notepad (wish list), send them to friends by e-mail and add them to your shopping cart at a later time. You no longer have to enter your address data and have many other functions saved for your next visit.

Your advantages at a glance:

1. easy and comfortable ordering. You enter your data only once.

2. you can save different addresses and delivery addresses.

3. you can view your previous orders, check the status and track shipments.

4. you can put articles on a notepad, leave notes, look at them later and put them into the shopping cart as you wish.

5. payment methods can be stored and the preferred payment method for future orders can be set.

6. you can delete the customer account at any time.

7. newsletter settings can be changed in the customer account at any time. (Under My Personal Data)

Create an account now and get all the advantages:  

Register now

You can check the Create new customer account box under the Billing and shipping address tab on the way to checkout during the order process. The box is located below the contact details tab. You also have the option to create a new customer account under the button Customer account Customer account on Register now. Have fun!

Yes, if you are logged in to your customer account, you can view and edit your address data as well as your e-mail address or phone number

You can add items to your wishlist by clicking the Add to Wishlist button Wishlistnext to the shopping cart button.

On your personal wishlist (notepad) you can save your favorite items, create notes about the product, send them to friends by email and add them to your shopping cart at a later time.

The wishlist can be found at the top of the store header next to the search field Wishlistand in the mobile version in the Burger menu Burger menu under the categories.

Please note that this function is only available to customers with a customer account.

When you hover over an article image in the desktop area, the comparison button is displayed comparison list.

In the mobile area, the button can be seen directly.

Where can I find my comparison list?

The comparison list comparison list is displayed at the top of the header as soon as you have added an item.

As soon as you add an item to the shopping cart, the number of items in the cart will be displayed in the header. Just click on the shopping cart button shopping cart to go to the shopping cart or checkout.

No. We do not have a minimum order value.